There is water on the floor under my washer. What do I check first?
Find out whether the water is coming from the hoses at the back, the door seal at the front, or the bottom of the machine. Shut the water supply valves off first, then look, because the fill hoses are the most common source and the easiest thing to rule out.
Rubber fill hoses have a life. If yours are the original grey rubber and the machine is more than five years old, replacing them with braided stainless hoses is cheap insurance against the failure that floods a laundry room.
A slow leak that only appears during spin is often the tub seal, which on many machines is a repair that sits close to the value of the washer. We will tell you where that line falls for your model.
If the water is arriving fast and you cannot find the valve, the main shut-off for the house is the next step. Then call.
Step by step
- Turn off the hot and cold supply valves behind the machine.
- Dry the floor completely so you can see where new water appears.
- Run a short rinse cycle and watch: water at the back means hoses or the inlet valve, water at the front means the door seal, water underneath means the tub or the pump.
- Check the drain pump filter, usually behind a small hatch at the bottom front of a front-loader.
- On a front-loader, wipe around the rubber door boot and look for a tear or a trapped coin.
Related service: Washer repair
Ask us directly
If this is your appliance right now, the phone is faster than reading. The service call is $85 and it is credited toward the repair.
Other questions
- Why will you not give a repair price over the phone?
- Is the $85 service call credited toward the repair?
- Is it worth repairing an appliance, or should I just buy a new one?
- My dishwasher has standing water at the bottom. What should I do before the technician comes?
- My refrigerator stopped cooling. Is that an emergency?