Guarantee
What we stand behind, in writing.
Short, specific, and without the words that usually mean nothing.
Three months on our labour
If the same fault returns within three months of the repair, the return visit is not a new service call. We come back and put it right.
Three months on parts we supply
Parts we source and fit carry the same three months. If you supplied the part yourself, there is no warranty on that job, because we cannot stand behind a component we did not choose.
The house is left as we found it
Shoe covers on. The floor protected. The old part taken away. We photograph the work area before an appliance is moved, so existing marks are on record and nobody has to argue about them later.
Insured
The business carries insurance, including property damage. We do not publish a policy number on a web page, and any company that does is doing marketing rather than underwriting.
What is not covered
A different fault on the same appliance is a new job. Damage from continuing to run a machine we advised you to stop using is not covered. Neither is a part you supplied.
If we get it wrong
Call the same number. It reaches this company, not a call centre with a ticket queue. Getting it wrong happens to everyone in this trade. Not answering the phone afterwards is a choice.